Shipping Policy
As MDFreshFruit, we aim to deliver fresh and quality products to you in the fastest and safest way. We offer a transparent, reliable and hygienic service in our cargo process.
Submission Process
1-All orders are prepared and ready for shipment as soon as possible after the order is confirmed.
2-Our products are packaged with special protection care and delivered to you in their most up-to-date form.
3-Shipping times may vary depending on the country and region of delivery. The estimated delivery time of your order is stated at the checkout stage.
Delivery and Tracking
1- A tracking number will be sent to you when your order is shipped so that you can follow every stage of your shipment.
2-You can check your products upon delivery and contact us immediately if there is anything missing or damaged.
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International Shipments
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We offer safe cargo services from Türkiye to many points around the world.
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Customs procedures may vary depending on the legislation of the relevant country. Customers may consult local authorities for information on import procedures.
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Returns and Damage Situations
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Since fresh fruit and vegetables are shipped, returns are not accepted. However, in case of any damage or missing products, you can request a service solution from our support team.
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Reporting of damaged or missing items must be made within 24 hours of delivery.
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